About Enterprise Desktop and Mobile Support Technology

The mission of this program is to prepare students for employment or advanced training in a variety of occupations in the information technology industry.

This program focuses on operation, configuration, and troubleshooting of current operating systems, mobile devices, and a variety of enterprise PC hardware. Included is development of skills in installing, configuring and troubleshooting of business applications, fundamental network concepts, printers, cabling, PC hardware, software, iOS, Android and more. The program develops mindsets and relationship skills required in a customer service industry with focus on technical skill sets required by local employers in the IT field. The structure of this program is intended to prepare students to complete the CompTIA A+ and the Network+ industry certifications. The course content includes, but is not limited to, communication, leadership skills, human relations, employability skills, and safe and efficient work practices. This program is offered with hands-on, traditional instruction.


Program Structure

Dual Enrollment available for high school students.

Additional Program Details

 

Program Structure

Occupational Completion Points (OCPs) - The Enterprise Desktop and Mobile Support Technology program is a planned sequence of instruction aligned with industry standards consisting of four occupational completion points. OCPs provide students with early completion training options linked to employment opportunities established by the Florida Department of Education based on the Standard Occupational Classification (SOC) system and accepted industry titles. Academic skill level required to complete program: Grade 10 language, math, and reading.

Industry Certification/Licensure

At the appropriate time during training, students may take the following certification exams:

• CompTIA A+
• CompTIA Network+
• Optional: Microsoft Certified: Azure Fundamentals (may be attempted if prerequisites are met)

Articulation

Upon successful completion of this program, students enrolling in an A.S. degree program are eligible to be awarded articulated credits at:

Valencia College:

• Computer Information Technology A.S. degree – Up to 6 credits
• Cybersecurity and Network Engineering Technology A.S. degree – Up to 9 credits

Program Cost

*Subject to change

Click for Program Cost information
Click for Program Cost of Attendance information