Enterprise Desktop and Mobile Support Technology

The mission of this program is to prepare students for employment or advanced training in a variety of occupations in the information technology industry.

This program focuses on operation, configuration, and troubleshooting of current operating systems, mobile devices, and a variety of enterprise PC hardware. Included is development of skills in installing, configuring and troubleshooting of business applications, fundamental network concepts, printers, cabling, PC hardware, software, iOS, Android and more. The program develops mindsets and relationship skills required in a customer service industry with focus on technical skill sets required by local employers in the IT field. The structure of this program is intended to prepare students to complete the CompTIA A+ and the Network+ industry certifications. The course content includes, but is not limited to, communication, leadership skills, human relations, employability skills, and safe and efficient work practices. This program is offered with hands-on, traditional instruction.

Program Schedule

• 1050 Hrs

Program Cost

• Please refer to the Orange Technical College Student Fees, 2026–2027 (All fees are subject to change without notice)

Program Structure

Occupational Completion Points (OCPs) - The Enterprise Desktop and Mobile Support Technology program is a planned sequence of instruction aligned with industry standards consisting of four occupational completion points. OCPs provide students with early completion training options linked to employment opportunities established by the Florida Department of Education based on the Standard Occupational Classification (SOC) system and accepted industry titles. Academic skill level required to complete program: Grade 10 language, math, and reading.

Certifications and college credit

Industry Certification/Licensure

At the appropriate time during training, students may take the following certification exams:

• CompTIA A+
• CompTIA Network+
• Optional: Microsoft Certified: Azure Fundamentals (may be attempted if prerequisites are met)

Articulation

Upon successful completion of this program, students enrolling in an A.S. degree program are eligible to be awarded articulated credits at:

Valencia College:

• Computer Information Technology A.S. degree – Up to 6 credits
• Cybersecurity and Network Engineering Technology A.S. degree – Up to 9 credits

Where this program is offered

• East Campus — 11550 Lokanotosa Trail, Orlando, FL 32817 · 407.622.2988
• South Campus — 2900 W Oak Ridge Rd, Orlando, FL 32809 · 407.251.6000

Admissions

• All students wishing to enroll must have completed any appropriate assessments, finished the application process, and paid for courses before their scheduled start date.
• Florida Resident: A person or, if that person is a dependent, his or her parent(s) or legal guardian must have established and maintained legal residence in Florida for at least twelve months immediately prior to qualification.
• Academic skill level required to complete program: Grade 10 language, math, and reading.
• Orange Technical College uses the Comprehensive Adult Student Assessment System (CASAS) as the state approved assessment to document these academic requirements (Rule 6A-10.040 (1), (F.A.C.). Students can expect to take their initial assessment at the time of registration for their chosen CTE program unless otherwise exempt.

Exemptions and Waivers for Academic Skills Assessment Requirement

Students in the following categories are exempt from the academic skills assessment:

1. Students who entered the 9th grade in a Florida public school in the 2003-2004 school year, or any year thereafter, and earned a Florida standard high school diploma.
2. Students with a degree at the Associate in Applied Science (AAS) level or higher.
3. Students enrolled in an apprenticeship program that is registered with the Department of Education in accordance with Chapter 446, F.S.
4. Students serving as an active duty member of any branch of the United States Armed Services.
5. Students who have demonstrated readiness for public postsecondary education by achieving or exceeding established test scores on the 2014 GED (RLA 145; Math 145)
6. Students who have demonstrated readiness for public postsecondary education by achieving or exceeding established test scores (scores must be no more than two years old).
   • Florida Postsecondary Education Readiness Test (PERT)
   • Next-Generation ACCUPLACER, The College Board (Interim Scores) Through July 2022
   • Next-Generation ACCUPLACER, The College Board Since August 2022
   • SAT, The College Board
   • Digital SAT, The College Board Since June 2023
   • ACT with Writing or ACT, Inc.
   • Classic Learning Test, Classic Learning Initiatives, LLC Since August 2023
7. Students who take and pass a related licensure exam identified by the Department of Education, Division of Career and Adult Education. A list of eligible licensure exams can be found at: www.flrules.org/gateway/reference.asp?No=Ref-16367.

Adult students with disabilities, as defined in Section 1004.02(7), Florida Statutes, may be exempted from meeting the Basic Skills requirements (Rule 6A-10.040). Students served in exceptional student education (except gifted), as defined in s.1003.01(3)(a), F.S., may also be exempted from meeting the Basic Skills requirement.

Financial Information, Scholarships & Student Assistance

Financial Aid is available to all prospective and currently enrolled students who qualify and enroll in an approved career training program.

• Students who wish to apply for financial aid must go online and complete the Free Application for Federal Student Aid (FAFSA) application at www.studentaid.gov/h/apply-for-aid/fafsa.
• It is recommended that the completed application be submitted a minimum of one month prior to expected enrollment date.

Financial Aid offered at the campuses consists of the Title IV Federal Pell Grant, Florida Student Assistance Grant, Florida Work Experience Program, Florida Bright Futures Scholarship, Student Financial Aid Fund (SFAF), private scholarships and assistance for targeted populations. Research for scholarships can be completed on-line at www.fastweb.com or www.finaid.org.

Federal School Codes:

General Admission Policies and Procedures

Anyone interested in attending Orange Technical College is welcome to visit our website, call, or make an appointment at a local campus to begin the enrollment process, and/or obtain information from our admissions department.

• Students can expect to take their initial assessment at the time of registration for their chosen CTE program unless otherwise exempt.
• Accommodations can be made only after the student provides the appropriate documentation to their counselor/advisor.
• New CTE career certificate-seeking and adult education students must participate in an online orientation prior to starting their first class. Contact the Admissions Office for details or check the campus website at www.orangetechcollege.net.
• Students will receive an ID badge during their orientation to the campus.

Standards of Conduct

The dress and grooming of OCPS students contribute to the health and safety of the individual, promote a positive educational environment, and not disrupt the educational activities and processes of the school. Some programs have specific dress code requirements. Student dress code guidelines can be found in the OTC Catalog or found in the full version of the Code of Student Conduct available online www.ocps.net.

Disability Services

As Equal Access/Equal Opportunity institutions, campuses assure students with disabilities equal access to all programs, activities and services, as described in Section 504 and 508 of the Rehabilitation Act of 1973 and in compliance with the Americans with Disabilities Act (ADA). Specialized services and counseling are provided by trained staff in the Student Services Department or Office of Admissions.

Students with Special Needs

The decision to disclose a disability is a personal choice that every applicant may exercise.

Accommodations can be made only after the student provides the appropriate documentation to their counselor/advisor.